Refund & Cancellation Policy – Crumple Cash

1. Subscription Cancellation

• Users can cancel their subscription anytime via the app.
• No cancellation charges apply.
• Upon cancellation, the service remains active until the end of the current billing cycle.

2. Refund Policy

• Refunds are only applicable for accidental charges, duplicate payments, or billing errors.
• To initiate a refund, email us at zeeshan@crumplecash.com with:
  • Transaction ID
  • Date of payment
  • Reason for refund request
• Eligible refunds will be processed within 7–10 business days via the original payment method.

3. No Refunds on Used Benefits

• If any part of the subscription has been used (e.g., cashback credited, DigiGold earned), the refund request will be evaluated case by case.
• Partial refunds may be considered if benefits have not been redeemed or used.

4. Merchant-side Transactions

For products/services purchased via Crumple Engage through partner merchants, please refer to the merchant’s own cancellation and refund policy.

5. Contact

All refund and cancellation queries can be directed to: zeeshan@crumplecash.com