Privacy Policy – Crumple Cash

Effective Date: 20/08/2025

Last Updated: 20/08/2025

Crumple Cache Private Limited (“Company,” “we,” “our,” or “us”) operates the Crumple Cash (“Platform”) that enables users to make payments to merchants, and earn rewards such as Digi-Gold. We are committed to protecting the privacy of our users and merchants. This Privacy Policy explains how we collect, use, share, and protect your information.

1. Information We Collect

We collect the following types of information:

a. Information You Provide

  • User Data: Name, email address, mobile number, and account password.

2. How We Use Your Information

We use your data to:

  • Provide rewards, discounts, and settlement services.
  • Detect and prevent fraud or unauthorized activity.
  • Comply with RBI and other legal/regulatory obligations.
  • Improve and personalize our Platform experience.

3. Sharing of Information

We do not sell or rent your personal data. We may share limited information with:

  • Payment Partners & Banks: To process and settle transactions, in compliance with RBI norms.
  • Service Providers: IT, analytics, cloud hosting, and customer support partners bound by confidentiality agreements.
  • Regulatory Authorities: When required by law or to protect against fraud and security risks.

4. Your Rights

Under Indian law and applicable international privacy regulations, you may:

  • Access, correct, or update your personal information.
  • Withdraw consent to data processing (subject to legal or contractual restrictions).
  • Request deletion of your account and associated data.

To exercise these rights, contact us at zeeshan@crumplecash.com.

5. Data Security

  • All sensitive information stored in compliance with RBI guidelines.
  • We employ secure servers, firewalls, and regular security audits.
  • While we implement best practices, no system is completely secure; use the Platform at your own risk.

6. Data Retention

We retain personal data only as long as necessary to:

  • Provide services and rewards,
  • Fulfill legal obligations,
  • Resolve disputes.

7. Children’s Privacy

Our services are not directed at individuals under 18 years of age. We do not knowingly collect data from minors.

8. International Transfers

If you access the Platform from outside India, your information may be transferred and stored in servers located in India or other jurisdictions with appropriate safeguards.

9. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on the Platform with the updated 20/08/2025.

10. Contact Us

For questions, concerns, or complaints regarding this Privacy Policy or our data practices, please contact:

Crumple Cache Private Limited

Attn: Data Protection Officer

302, SHaran House, South Main, Iricen Railway Colony, Koregaon Park, Pune, Maharashtra, 411001

Email: zeeshan@crumplecash.com

Phone: +919888212832

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